Support Center
How Can We Help You?
Find answers instantly in our FAQ, or contact our support team directly. We're committed to resolving every issue fast.
Stick Drift
Detect & fix analog stick drift issues
Calibration
Fix deadzone and response issues
Polling Rate
Measure controller response speed
Report a Bug
Found an issue? Let us know fast
Frequently Asked Questions
Why isn't my controller being detected?
Make sure your controller is connected via USB or Bluetooth. After connecting, press any button on the controller to wake it up — browsers require a button press before recognizing a gamepad. Try Chrome or Edge for best compatibility. If it still fails, try a different USB port or re-pair your Bluetooth device.
Is my controller data sent to your servers?
Absolutely not. All controller diagnostics run entirely inside your browser using the Web Gamepad API. Your button presses, stick movements, and trigger data never leave your device. We take privacy very seriously — no data is collected, stored, or transmitted.
Which browsers are supported?
We support all modern browsers: Google Chrome (best), Microsoft Edge, Firefox, and Opera. Safari on macOS has limited Gamepad API support. We recommend using Chrome or Edge for the most accurate results.
Does it work with PS5, Xbox, and Nintendo Switch controllers?
Yes! GamesPadTesterPro supports PlayStation 4 & 5 controllers (DualShock & DualSense), Xbox One, Series X/S controllers, Nintendo Pro Controllers, Joy-Cons, and virtually any generic USB or Bluetooth gamepad that follows standard HID protocols.
What is stick drift and how do I fix it?
Stick drift occurs when your analog stick registers movement without you touching it — usually caused by worn potentiometers or dust/debris inside the joystick module. Our Stick Drift Test detects it instantly. For fixes, check our guides: PS5 Fix or Xbox Fix.
My controller works on console but not on your site. Why?
Some wireless adapters or proprietary dongles may not expose the controller through the browser's Gamepad API. Try connecting your controller directly via USB cable. Also ensure you press a button after connecting — this is a browser security requirement before controllers are activated.
Is GamesPadTesterPro completely free?
Yes, 100% free — forever. No premium tiers, no subscriptions, no hidden fees. We believe professional diagnostics tools should be accessible to every gamer regardless of budget. The site is supported by non-intrusive advertising.
How accurate is the polling rate test?
Our polling rate test measures the actual interval between gamepad API events reported by your browser, typically accurate to within ±2Hz. Results may vary slightly depending on system load and browser version. For most users, the measurement is highly accurate and reliable for diagnosing real-world performance.
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